For our customers in the UK, orders are sent either by an expedited 48 hour delivery for just £4.99 or our standard free delivery service which takes 3 - 5 days. We offer the 48 hr delivery service (Monday to Friday) which is fully insured for the amazing price of just £4.99 per order. Both these delivery options are to any address having a UK postcode however, deliveries outside mainland UK and to the highlands may take an extra day to arrive.
All expedited delivery orders received up to 3.30pm will be dispatched the same day and sent using the Royal Mail 48 hour tracked service.
All Customers using the Expedited delivery service are advised by email of the tracking detail for their order.
Remember the 48 hour rate is per order and is the same irrespective of how many items you order. Therefore, if you order two or three items, the postal charge is still only £4.99 for the total order.
We are able to post to the rest of Europe (fully tracked and insured) for just £10.00 per item. For all other Countries orders are delivered at £12.00 per item. Just order as normal and we will invoice you separately for the postage amount.
We believe our Customers expect their goods to be delivered promptly and like the ability to track their orders online. Customers are advised that the goods have been dispatched and are given full tracking information when opting for the Expedited 48 hour delivery service.
Here at New Forest Footwear we take pride in excellent products and the best possible delivery service to match our great range of footwear.
We dispatch Monday to Friday (excluding bank holidays) within 24 hours and use either UK Mail or the Royal Mail ensuring you receive your order as soon as possible.
Yes PayPal processes all our payments and accepts any currency
No you can pay with any Credit or Debit card on line or by phoning us on 01963 362494 the choice is yours. Our phone lines are open every day from 9.30am to 10pm.
It is easy to return any item for either an exchange or a refund. Simple Post your unwanted item back to us at Rest & Play Footwear Ltd 2 New Close, Bourton, Gillingham Dorset SP8 5DL.
All items being returned must be in an as received condition with all packaging and tags still attached and within 60 days of purchase. (Extended for the Christmas period)
At New Forest Footwear our aim is to make the return's process as easy and as simple as possible.
All exchanges are sent Post Free to you.
As soon as the shoes come back we will either refund or exchange them and if you require a different size or style we will refund or invoice any difference in price., We will then return the exchanged item completely free of any additional postage charge.
The customer is responsible for the cost of return which when using either the Royal Mail or My Hermes will cost approximately £3.00
We only offer our easy exchange service for UK post Code areas. Outside this area the customer is responsible for the Postage cost both ways.
PLEASE DO NOT STICK ANY TAPE OR LABELS TO THE ACTUAL SHOE BOX.
Yes we welcome your order by phone just phone 01963 362494 and our sales team will be pleased to take your order details. Our sales team are here awaiting your call Monday to Friday from 9.30 am to 10.00pm
Simply click on the green "HELP" tag on the left, leave us your enquiry and we will get back to you ASAP.